Return & Exchange Policy
Dreams Jewelry wants every customer to receive the correct product in good condition. Please review the following return and exchange conditions before submitting a request.
1. Eligibility for Returns and Exchanges
If your order arrives damaged, defective, or does not match the item, size, color, or specifications confirmed in your order, please contact Dreams Jewelry as soon as possible.
Eligible damaged or incorrectly supplied items may be returned within 14 days of delivery for inspection and, where appropriate, repair, replacement, exchange, or refund.
If an order is confirmed as lost or not delivered, Dreams Jewelry will review the shipment status with the shipping carrier and provide an appropriate resolution, which may include replacement or refund.
2. Custom Jewelry and CAD Orders
CAD designs, customized jewelry, personalized items, Diamond Grillz, engraved products, resized items, and other made-to-order products are created according to individual customer specifications.
Deposits paid for CAD design, custom design preparation, or production work may become non-refundable once design or production work has begun, to the extent permitted by applicable law.
If a customer decides not to continue with a custom order after design or production work has started, any applicable refund will be determined according to the stage of work already completed and the terms communicated before production.
3. Damaged or Defective Items
If your item arrives broken, damaged, or defective, please contact Dreams Jewelry with your order number and clear photographs showing the issue.
After review, Dreams Jewelry may provide repair, replacement, exchange, refund, or another appropriate remedy depending on the product condition and circumstances.
Please do not arrange repairs through a third-party jeweler before receiving approval from Dreams Jewelry, as unauthorized repairs may affect the availability of reimbursement or after-sales service.
4. Incorrect Item, Size, or Color
If Dreams Jewelry ships an item that does not match the confirmed order, please contact us as soon as possible.
Where the error was caused by Dreams Jewelry, reasonable return shipping costs may be covered and the correct product may be supplied without additional product charges.
5. Incorrect Size Selected by Customer
Customers are responsible for reviewing and confirming the correct size before placing an order.
If a correctly supplied product does not fit because an incorrect size was selected by the customer, resizing, adjustment, exchange, or return eligibility will depend on the product type and applicable return conditions.
Some jewelry may be resized or adjusted by Dreams Jewelry or a qualified jeweler, but availability and fees will vary depending on the material, design, setting, and construction.
6. Change of Mind
Return requests based on change of mind or personal preference will be handled in accordance with applicable consumer protection laws and the Dreams Jewelry return policy.
Products must generally remain unused, unworn, unaltered, and in their original condition with packaging and included components to qualify for a return where such returns are permitted.
Custom-made, personalized, engraved, resized, or otherwise individually produced items may be subject to different cancellation and return conditions.
7. Damage After Delivery
Customers are responsible for using and storing jewelry with reasonable care after delivery.
Damage caused by impact, misuse, excessive force, chemicals, moisture, improper storage, unauthorized repair, or normal wear after delivery may not be treated as a manufacturing defect.
Please refer to the Dreams Jewelry jewelry care guidelines to help preserve the condition of your product.
8. Loose or Missing Diamonds and Stones
If a diamond or stone becomes loose or falls out after delivery, please contact Dreams Jewelry before arranging a third-party repair.
Dreams Jewelry will review the product condition, order details, usage history, and applicable warranty or service conditions.
Depending on the circumstances, Dreams Jewelry may provide replacement stones, repair service, resetting service, or another service option. Fees may apply where the issue is not covered by warranty or applicable law.
9. Chain Twisting or Tangles
Some chain designs may naturally twist, turn, or tangle during use depending on their construction, length, movement, and storage method.
To reduce tangling, store chains separately and lay them flat before wearing.
Chain twisting or tangling caused by normal use is not generally considered a manufacturing defect.
10. Pendant Bail Compatibility
Customers should check pendant bail dimensions and chain thickness before placing an order.
If a pendant bail does not fit a separately purchased chain, Dreams Jewelry may offer a replacement bail, compatible chain, or adjustment service depending on the product.
Additional product or service charges may apply where the original product was supplied correctly.
11. Shipping Delays
Dreams Jewelry provides estimated delivery times for reference.
Actual delivery may be affected by shipping carriers, customs clearance, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Refund or cancellation eligibility in the event of a shipping delay will be reviewed based on the circumstances, order status, and applicable law.
12. Production Time Extensions
Custom jewelry, Diamond Grillz, CAD-based designs, and other made-to-order products may require additional production time due to design complexity, material sourcing, casting, stone setting, finishing, quality control, or other production requirements.
Estimated production times are provided in good faith but may need to be extended where additional work is required to complete the product to the appropriate standard.
If a significant production delay occurs, Dreams Jewelry will provide available information regarding the revised schedule where reasonably possible.
Cancellation or refund eligibility during a production delay will depend on the stage of production, the customized nature of the product, the terms agreed at the time of order, and applicable law.
13. Product Materials and Authenticity
Dreams Jewelry offers products made from a variety of materials including solid gold, gold-plated materials, silver, diamonds, gemstones, and other jewelry materials.
The applicable product material and specifications will be stated in the product description whenever relevant.
Gold-plated jewelry is not represented as solid gold unless specifically stated in the product description.
If you believe a product does not match the material specification stated at the time of purchase, please contact Dreams Jewelry so the issue can be reviewed.
14. Condition of Returned Products
Products approved for return should generally be returned in the same condition in which they were received.
Returned products should include the original packaging, certificates, accessories, and other supplied components where applicable.
Products that have been worn, damaged, altered, resized, engraved, repaired, or modified after delivery may not qualify for return unless the issue was caused by a defect or incorrect fulfillment.
15. Return Shipping Costs
If the return is required because Dreams Jewelry supplied a defective, damaged, or incorrect product, reasonable return shipping costs may be covered by Dreams Jewelry.
If a permitted return is requested for reasons not caused by Dreams Jewelry, return shipping costs may be the responsibility of the customer.
Customers should follow the return shipping instructions provided by Dreams Jewelry before sending a product back.
16. Refund Processing
Approved refunds will normally be processed after the returned item has been received and inspected.
Refunds will generally be issued through the original payment method where technically possible.
Processing times may vary depending on the payment provider, card issuer, bank, or payment method.
17. How to Request a Return or Exchange
To request a return, exchange, repair, or refund, please contact Dreams Jewelry before sending the product.
Please provide your order number, the reason for your request, and clear photographs of the product where relevant.
Dreams Jewelry will review the request and provide return, repair, or exchange instructions where applicable.
Products returned without prior communication or sufficient order information may take longer to process.
18. Contact Information
If you have any questions regarding returns, exchanges, repairs, refunds, or custom jewelry orders, please contact Dreams Jewelry.
Email: dreamsjewellry.kr@gmail.com
WhatsApp: +82 10-8240-1907