Terms and Conditions
Effective Date: October 1, 2026
Welcome to Dreams Jewelry. These Terms and Conditions govern your use of the Dreams Jewelry website and your purchase of products and services offered through our online store. By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions.
1. General Information
This website is operated by Dreams Jewelry, a jewelry store based in Pyeongtaek, Republic of Korea.
Dreams Jewelry offers jewelry and related products including Diamond Grillz, Gold & Diamond jewelry, men’s and women’s jewelry, Nail Jewelry, ready-to-ship products, customized jewelry, and collaborative collections.
These Terms and Conditions apply to all visitors, customers, account holders, and purchasers using the Dreams Jewelry website.
2. Eligibility
You must have the legal capacity to enter into a binding purchase agreement under the laws applicable to you.
If you are under the legal age required to make a purchase, the transaction must be completed with the consent of a parent or legal guardian where required by law.
3. Product Information
Dreams Jewelry makes reasonable efforts to provide accurate product descriptions, specifications, materials, measurements, photographs, prices, and availability information.
Actual colors, reflections, brilliance, texture, and appearance may vary depending on lighting conditions, photography, display settings, and the characteristics of the individual product.
Natural diamonds, gemstones, precious metals, and handcrafted jewelry may have minor variations in color, size, shape, texture, weight, or finish. Such variations are inherent characteristics of jewelry and are not necessarily considered defects.
Product measurements and weights may vary slightly due to manufacturing and finishing processes.
4. Jewelry Materials
The materials used in each product, including solid gold, gold-plated materials, silver, diamonds, gemstones, and other materials, will be identified on the applicable product page whenever relevant.
Customers are responsible for reviewing the material specifications and product information before completing an order.
Gold-plated and coated jewelry may naturally experience fading, tarnishing, or discoloration over time depending on frequency of use, skin condition, moisture, chemicals, cosmetics, storage conditions, and environmental exposure.
Normal wear, scratches, tarnishing, fading, and discoloration resulting from use are not generally considered manufacturing defects.
5. Orders
All orders are subject to product availability, payment confirmation, and acceptance by Dreams Jewelry.
An order is not considered finally accepted until payment has been confirmed and the order has entered the applicable fulfillment or production process.
Dreams Jewelry may contact the customer if additional information is required to process an order.
Dreams Jewelry may reject or cancel an order where payment cannot be verified, incorrect information has been provided, a pricing or product information error has occurred, fraudulent activity is suspected, or the order cannot reasonably be fulfilled.
6. Pricing
Product prices are displayed on the website and may be changed when necessary due to changes in material costs, precious metal prices, diamond prices, exchange rates, production costs, promotions, or other business conditions.
Price changes will not normally affect orders that have already been confirmed and paid, except where an obvious pricing error has occurred.
Any applicable shipping charges, taxes, customs charges, or additional costs will be displayed or communicated where applicable.
7. Payments
Available payment methods will be displayed during the checkout process or otherwise communicated by Dreams Jewelry.
Orders may be processed only after successful payment authorization or confirmation.
Dreams Jewelry may request additional verification where necessary to prevent unauthorized or fraudulent transactions.
8. Ready-to-Ship Products
Ready-to-Ship products are items that are normally available for fulfillment without custom production.
Availability may change before an order is completed, and inventory is not guaranteed until the order has been accepted.
Cancellation, exchange, and return requests for Ready-to-Ship products will be handled in accordance with applicable consumer protection laws and the Dreams Jewelry Refund & Return Policy.
9. Custom Jewelry and Made-to-Order Products
Custom jewelry, customized products, personalized jewelry, engraved products, CAD-based designs, Diamond Grillz, resized items, and other made-to-order products are produced according to individual customer requirements.
Customers are responsible for providing accurate information regarding size, measurements, text, spelling, engraving, design, materials, colors, and other customization requirements.
Dreams Jewelry may provide design images, CAD images, measurements, or other information for customer confirmation before production when applicable.
Once a customer approves the design or production specifications and production begins, changes or cancellations may be restricted because the product is being manufactured specifically for that customer.
Any restriction on cancellation or return of a custom-made product will apply only to the extent permitted under applicable law and where the customer has been appropriately informed of the customized nature of the product.
10. Diamond Grillz
Diamond Grillz and custom Grillz are individually produced according to the customer’s dental measurements, mold, design selection, and other specifications.
The customer is responsible for following all measurement, mold, fitting, and submission instructions provided by Dreams Jewelry.
Incorrect measurements or information supplied by the customer may affect the fit of the finished Grillz.
If a fitting issue occurs, Dreams Jewelry will review the order information, measurements, mold, and product condition to determine the appropriate adjustment or service option.
Because custom Grillz are personalized products, cancellation and return conditions may differ from standard Ready-to-Ship products.
11. Order Changes and Cancellations
If you need to modify or cancel an order, please contact Dreams Jewelry as soon as possible.
Orders that have not yet entered fulfillment or production may be eligible for cancellation or modification.
Orders that have already entered production, customization, engraving, sizing, casting, stone setting, or other individualized manufacturing processes may not be eligible for modification or cancellation to the extent permitted by applicable law.
Dreams Jewelry will review cancellation requests based on the status and type of each order.
12. Shipping and Delivery
Dreams Jewelry may provide domestic and international shipping depending on the product and destination.
Estimated shipping and delivery times may vary depending on product availability, production requirements, destination, shipping carrier, customs processing, holidays, weather conditions, and other circumstances.
Custom and made-to-order products may require additional production time before shipment.
Estimated delivery dates are provided for reference and are not guaranteed unless specifically stated otherwise.
Dreams Jewelry is not responsible for delivery delays caused solely by shipping carriers, customs authorities, weather, force majeure, or other circumstances outside our reasonable control, except where responsibility is imposed by applicable law.
13. International Orders
International customers are responsible for providing accurate recipient, telephone, address, customs, and delivery information.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated, such charges are the responsibility of the recipient.
Customs clearance procedures and delivery times vary by country and may result in additional delays.
14. Returns and Exchanges
Returns and exchanges will be handled in accordance with applicable consumer protection laws and the Dreams Jewelry Refund & Return Policy.
Eligible products should generally be returned unused, unworn, undamaged, and with their original packaging, accessories, certificates, and supplied components.
Products showing signs of use, damage, alteration, resizing, engraving, contamination, or modification after delivery may not qualify for return unless the issue existed at the time of delivery or applicable law provides otherwise.
Return conditions may differ for customized, personalized, engraved, resized, made-to-order, and other individually manufactured products.
15. Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Dreams Jewelry as soon as reasonably possible after delivery.
Please provide your order information and clear photographs or other information showing the issue when requested.
Dreams Jewelry will review the issue and, where appropriate, provide repair, replacement, exchange, refund, or another remedy in accordance with the circumstances and applicable law.
If an incorrect or defective product was supplied by Dreams Jewelry, reasonable return shipping expenses may be covered by Dreams Jewelry where applicable.
16. Refunds
Approved refunds will be processed after the applicable cancellation request has been approved or the returned product has been received and inspected.
Refunds will normally be issued through the original payment method where technically possible.
Processing times may vary depending on the payment provider, card issuer, bank, or payment method.
Any deductions or return shipping charges will be applied only where permitted by applicable law and the Dreams Jewelry Refund & Return Policy.
17. Jewelry Care
Jewelry should be handled and stored carefully to preserve its appearance and condition.
Avoid unnecessary exposure to chemicals, perfumes, cosmetics, detergents, chlorine, seawater, moisture, excessive heat, and abrasive materials.
Remove jewelry before swimming, exercising, showering, sleeping, or performing activities that may expose the product to excessive impact, friction, pressure, or chemicals.
Dreams Jewelry is not responsible for damage caused by improper use, accidents, unauthorized repairs, alterations, excessive force, or failure to follow reasonable jewelry care practices, except where applicable law provides otherwise.
18. Repairs and After-Sales Service
Dreams Jewelry may provide repair, resizing, polishing, plating, stone resetting, or other after-sales services depending on the product and its condition.
Service availability and fees will depend on the type of product, material, damage, required work, and warranty status.
Before sending a product for repair or service, please contact Dreams Jewelry for instructions.
19. Warranty and Service Claims
To request warranty or after-sales service, please contact Dreams Jewelry with your order number, description of the issue, and clear photographs where applicable.
Dreams Jewelry may inspect the product before determining whether the issue qualifies for repair, replacement, or other service.
Damage caused by normal wear, impact, misuse, loss, unauthorized modification, or improper care may not be covered unless otherwise required by law or expressly covered by a separate warranty.
20. User Accounts
If you create an account on the Dreams Jewelry website, you are responsible for maintaining the confidentiality and security of your account credentials.
You are responsible for activities performed through your account unless you have notified Dreams Jewelry of unauthorized access.
Please notify Dreams Jewelry promptly if you believe your account has been compromised.
Dreams Jewelry may restrict or suspend an account where fraudulent, unlawful, abusive, or unauthorized activity is reasonably suspected.
21. Privacy
Personal information collected through the Dreams Jewelry website is handled in accordance with the Dreams Jewelry Privacy Policy and applicable privacy laws.
Personal information may be processed when necessary to provide services, manage customer accounts, process payments, fulfill orders, arrange delivery, respond to inquiries, provide customer support, prevent fraud, and comply with legal obligations.
Personal information may be provided to or processed by service providers where necessary for payment, shipping, website operation, customer support, and other legitimate business functions in accordance with applicable law.
Dreams Jewelry does not sell customers’ personal information.
22. Intellectual Property
Unless otherwise stated, the Dreams Jewelry name, logo, website design, text, graphics, photographs, product photographs, videos, illustrations, layouts, product descriptions, and other website content are owned by or licensed to Dreams Jewelry.
Website content may not be copied, reproduced, republished, distributed, modified, sold, or used for commercial purposes without prior permission from Dreams Jewelry or the applicable rights holder.
23. Customer Content
If customers voluntarily submit reviews, photographs, videos, comments, testimonials, or other content to Dreams Jewelry, they remain responsible for ensuring that the submitted content does not infringe the rights of others or violate applicable laws.
Dreams Jewelry may remove content that is unlawful, abusive, misleading, defamatory, infringing, or unrelated to the applicable service or product.
24. Prohibited Use
You may not use the Dreams Jewelry website for fraudulent, unlawful, abusive, or unauthorized purposes.
You may not attempt to gain unauthorized access to the website, server, database, customer accounts, payment systems, or other systems associated with Dreams Jewelry.
You may not introduce malicious code, interfere with website functionality, scrape protected content without authorization, or attempt to compromise the security or availability of the website.
25. Third-Party Services
The Dreams Jewelry website may use or link to third-party payment providers, shipping carriers, social platforms, messaging services, analytics providers, and other external services.
Third-party services may be governed by their own terms, privacy policies, and operating conditions.
Dreams Jewelry is not responsible for independent services provided directly by third parties except to the extent responsibility is imposed by applicable law.
26. Limitation of Liability
Dreams Jewelry will be responsible for losses or damages where responsibility is imposed under applicable law.
To the maximum extent permitted by law, Dreams Jewelry will not be liable for indirect, incidental, or consequential losses arising from circumstances that were not reasonably foreseeable or were outside the reasonable control of Dreams Jewelry.
Nothing in these Terms and Conditions excludes or limits statutory consumer rights or any liability that cannot legally be excluded or limited.
27. Force Majeure
Dreams Jewelry will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, government restrictions, transportation disruption, customs delays, labor disputes, major network failures, or other force majeure events.
Dreams Jewelry will make reasonable efforts to minimize disruption and resume affected services where possible.
28. Changes to These Terms
Dreams Jewelry may update these Terms and Conditions when necessary due to changes in services, products, business operations, or applicable laws.
The latest version will be published on the Dreams Jewelry website together with the applicable effective date.
Changes will not retroactively reduce rights that have already arisen under applicable law.
29. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Korea.
Any dispute relating to the Dreams Jewelry website, products, or transactions will be handled in accordance with applicable Korean laws and applicable jurisdictional rules.
30. Contact Information
If you have any questions regarding these Terms and Conditions, your order, a return, a custom jewelry request, or after-sales service, please contact Dreams Jewelry.
Email: dreamsjewellry.kr@gmail.com
WhatsApp: +82 10-8240-1907