Shipping Policy

At Dreams Jewelry, we take pride in ensuring that your order arrives safely, securely, and carefully packaged. Please review our shipping policy below.

1. Processing Time

Standard orders are generally processed within 3–4 business weeks.

Custom, personalized, made-to-order, or Diamond Grillz products may require additional production time. Depending on the design and specifications, production may take approximately 4–5 business weeks.

Processing times are estimates and may vary depending on product availability, customization requirements, material availability, order volume, or other production conditions.

2. Shipping Methods and Delivery Times

International orders are generally delivered within approximately 7–8 business days after shipment.

International shipments may be sent using FedEx, DHL, UPS, or another appropriate international carrier depending on the destination and shipping conditions.

A tracking number will be provided once your order has been shipped.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs clearance, local holidays, weather conditions, and other circumstances outside our reasonable control.

3. Shipping Within South Korea

Dreams Jewelry provides free standard shipping within South Korea unless otherwise stated during checkout or on the applicable product page.

Delivery times within South Korea may vary depending on the destination, product type, and shipping carrier.

4. International Shipping

International shipping charges are calculated based on the destination, package weight, dimensions, and applicable shipping method.

The applicable international shipping cost will be displayed during checkout or otherwise communicated before the order is finalized.

Free international shipping may be offered for qualifying orders or promotional periods when specifically stated on the Dreams Jewelry website.

5. Tracking

Tracking information will be provided when available after your order has been shipped.

Customers may receive tracking information by email or through another contact method provided during the order process.

Please allow some time for tracking information to become active after the carrier receives the shipment.

6. Shipping Insurance

Shipments may be insured depending on the shipping carrier, destination, product value, and selected shipping service.

Where shipping insurance applies, coverage is subject to the terms and conditions of the applicable shipping carrier or insurance provider.

7. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.

Dreams Jewelry does not control or determine customs charges imposed by foreign authorities and cannot guarantee the amount that may be charged.

Customers are responsible for checking applicable import requirements and customs regulations in their destination country before placing an international order.

8. Customs Clearance

International shipments may be delayed during customs clearance.

Customers may be required to provide identification, tax information, import documentation, or other information requested by the applicable customs authority or shipping carrier.

Dreams Jewelry is not responsible for customs processing times or delays caused by customs authorities, except where responsibility is imposed by applicable law.

9. Lost Packages

If your package appears to be lost during transit, please contact Dreams Jewelry as soon as possible with your order number and tracking information.

Dreams Jewelry will review the shipment status and, where appropriate, contact the shipping carrier to initiate an investigation or claim.

Any replacement, refund, or other resolution will depend on the results of the carrier investigation, the circumstances of the shipment, and applicable law.

10. Damaged Packages

If your order arrives damaged, please contact Dreams Jewelry as soon as possible after delivery.

Please provide your order number, photographs of the damaged product, photographs of the packaging, and any other information reasonably required to review the issue.

Where appropriate, Dreams Jewelry may submit a claim to the shipping carrier and provide a repair, replacement, exchange, refund, or other suitable resolution.

Customers should retain the original packaging until the damage claim has been reviewed.

11. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please contact Dreams Jewelry immediately if you notice an error in your shipping address.

If an order has not yet been shipped, we will make reasonable efforts to update the delivery information.

If a package has already been shipped, address changes may not be possible and additional shipping or return charges may apply.

Dreams Jewelry is not responsible for delivery failures caused solely by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

12. Returned or Undeliverable Packages

If a shipment is returned to Dreams Jewelry because of an incorrect address, failed delivery attempt, refusal, customs issue, or other delivery problem, we will contact the customer regarding the available options.

Additional shipping charges may apply if the customer requests the package to be shipped again, unless the failed delivery was caused by Dreams Jewelry or the shipping carrier.

13. Delivery Confirmation

A shipment may be considered delivered when the applicable shipping carrier records the package as successfully delivered to the shipping address provided by the customer.

If tracking shows that your package has been delivered but you cannot locate it, please contact the shipping carrier and Dreams Jewelry as soon as possible so that the issue can be reviewed.

14. Shipping Delays

Dreams Jewelry will make reasonable efforts to ship orders within the estimated processing time.

Shipping and delivery may be delayed due to customs processing, severe weather, carrier disruptions, holidays, force majeure, transportation issues, or other circumstances beyond our reasonable control.

Where a significant delay occurs, Dreams Jewelry will provide available information and assistance where reasonably possible.

15. Contact Information

If you have any questions regarding shipping, tracking, international delivery, customs, or your order, please contact Dreams Jewelry.

Email: dreamsjewellry.kr@gmail.com

WhatsApp: +82 10-8240-1907